Refund & Return Policy

At Khelo Bacho, we want you and your child to be happy with every purchase. If something isn't right, here's how we can help.

1. Return Window

You may request a return within 3 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused, undamaged, and in its original condition
  • In the original packaging with all tags, manuals, and accessories included
  • Accompanied by proof of purchase (order number or invoice)

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective or damaged on arrival:

  • Items marked "Final Sale" or "Non-Returnable" on the product page
  • Products with broken seals (e.g., certain plush toys, bath toys, or personal-use items)
  • Products damaged due to misuse after delivery

3. Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 3 days of delivery at khelobachotoys@gmail.com
  2. Include your order number and clear photos/videos of the item and packaging
  3. We will arrange a free replacement or full refund, including any shipping charges incurred

4. How to Initiate a Return

  1. Email us at khelobachotoys@gmail.com or contact us via WhatsApp Number +91 72858 72835 within 3 days of delivery, including your order number and reason for return.
  2. Our team will review your request and share return instructions, including the return address.
  3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

5. Refunds

  • Approved refunds will be processed to your original payment method within 7–10 business days of us receiving and inspecting the returned item.
  • Shipping charges (if any) are non-refundable, unless the return is due to our error (damaged, defective, or wrong item).
  • If a return is not approved (e.g., item doesn't meet return conditions), the item will be shipped back to you at your cost.

6. Cancellations

  • Orders can be cancelled free of charge before they are shipped. Contact us as soon as possible at khelobachotoys@gmail.com with your order number.
  • Once an order has been shipped, it cannot be cancelled, but you may initiate a return after delivery as per the policy above.

7. Exchanges

We currently do not offer direct exchanges. If you'd like a different product, please return the original item (per the policy above) and place a new order.

8. Contact Us

For any return, refund, or cancellation queries:

Khelo Bacho Email: 

khelobachotoys@gmail.com

Phone: +91 72858 72835