Privacy Policy
Khelo Bacho ("we", "us", "our") operates the website www.khelobacho.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase on our Site.
By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
Personal information you provide to us, including:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely by our payment partners — we do not store card details)
- Order history and preferences
Information collected automatically, including:
- IP address
- Browser type and device information
- Pages visited, time spent, and referring website
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order, account, or customer service requests
- Send order confirmations, shipping updates, and (with consent) marketing communications
- Improve our Site, products, and customer experience
- Detect and prevent fraud or unauthorized transactions
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Payment processors (e.g., Razorpay, PayU, or other payment gateways) to process transactions
- Shipping and logistics partners to deliver your orders
- Service providers who help us operate the Site (e.g., hosting, analytics, email services)
- Law enforcement or regulators, where required by law
Each third party is only given the information necessary to perform their function and is expected to handle it securely.
4. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. Payment transactions are encrypted and processed through PCI-DSS compliant payment gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
We use cookies and similar technologies to:
- Keep items in your cart
- Remember your preferences
- Understand how visitors use our Site
- Support advertising and analytics (e.g., Google Analytics, Meta Pixel)
You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Site.
6. Your Rights
You may:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal/record-keeping requirements)
- Opt out of marketing emails at any time using the unsubscribe link
To exercise these rights, contact us
7. Children's Privacy
Our products are designed for children, but our Site is intended for use by adults (parents/guardians) making purchases. We do not knowingly collect personal information directly from children under 18. If you believe a child has provided us personal information, please contact us so we can remove it.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, contact us